100% PASS QUIZ WGU - PRINCIPLES-OF-MANAGEMENT - PRINCIPLES OF MANAGEMENT AT WESTERN GOVERNORS UNIVERSITY(IAC1)–THE BEST BOOK FREE

100% Pass Quiz WGU - Principles-of-Management - Principles of Management at Western Governors University(IAC1)–The Best Book Free

100% Pass Quiz WGU - Principles-of-Management - Principles of Management at Western Governors University(IAC1)–The Best Book Free

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WGU Principles of Management at Western Governors University(IAC1) Sample Questions (Q23-Q28):

NEW QUESTION # 23
What is the first step of the control process? Choose 1 answer

  • A. Comparing performance against standards
  • B. Setting performance standards
  • C. Taking corrective action
  • D. Measuring performance

Answer: B

Explanation:
The first step of the control process is setting performance standards.
* Setting Performance Standards(Answer B): This step involves establishing the criteria against which performance will be measured. These standards serve as the benchmark for assessing actual performance and determining any necessary corrective actions.
* Measuring Performance(Answer C) andComparing Performance Against Standards(Answer D): These
* steps come after setting performance standards.
* Taking Corrective Action(Answer A): This is the final step in the control process.


NEW QUESTION # 24
What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

  • A. Customer association organization
  • B. Customer connection society
  • C. Customer relationship management
  • D. Customer liaison policy

Answer: C

Explanation:
The process that includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes is Customer Relationship Management (CRM).
CRM systems help organizations manage interactions with current and potential customers, streamline processes, and improve profitability by using customer data analysis for various business strategies.


NEW QUESTION # 25
What is a Benefit of a boundaryless organization? Choose 1 answer

  • A. Employees have access to all buildings.
  • B. Employees are allowed to form a union.
  • C. Employees are free to apply for other positions.
  • D. Employees may express their opinions freely.

Answer: D

Explanation:
A benefit of a boundaryless organization is that employees may express their opinions freely. Boundaryless organizations eliminate traditional barriers between departments and hierarchical levels, fostering open communication, collaboration, and a free flow of information across the organization. This openness encourages employees to share their ideas and opinions without fear of repercussions, enhancing innovation and problem-solving.


NEW QUESTION # 26
A corporation listens to people who are affected by change and solicits suggestions from people throughout the organization. Which strategy is the corporation using to overcome resistance to change? Choose 1 answer

  • A. Negotiation and reward
  • B. Education and communication
  • C. Facilitation and support
  • D. Participation and involvement

Answer: D

Explanation:
The strategy the corporation is using to overcome resistance to change is participation and involvement. This approach involves engaging employees who are affected by the change,soliciting their input, and incorporating their suggestions into the change process. By involving employees, the organization can reduce resistance and gain valuable insights that facilitate smoother implementation of changes.


NEW QUESTION # 27
What describes a value chain? Choose 1 answer

  • A. It flows from raw materials to the delivery of products or services.
  • B. It allows an organization to manage diversity in multiple markets.
  • C. It is the internal strengths and weaknesses of an organization.
  • D. It creates a focus for organizational downsizing.

Answer: A

Explanation:
The value chain describes the full range of activities that businesses go through to bring a product or service from conception to delivery and beyond. The concept was popularized by Michael Porter in his 1985 book
"Competitive Advantage: Creating and Sustaining Superior Performance."
* Definition and Scope: A value chain encompasses all the processes involved in the creation of a product or service. This includes:
* Sourcing raw materials.
* Production processes.
* Marketing and sales.
* Distribution and delivery.
* Customer service post-delivery.
* Primary Activities:
* Inbound Logistics: Receiving, storing, and disseminating inputs of the product.
* Operations: Transforming inputs into the final product.
* Outbound Logistics: Collecting, storing, and distributing the product to customers.
* Marketing and Sales: Persuading customers to purchase the product.
* Services: Activities that maintain and enhance the product's value, such as customer service.
* Support Activities:
* Procurement: Acquiring the resources a company needs to operate.
* Technology Development: Research and development, IT, automation, etc.
* Human Resource Management: Recruiting, hiring, training, and retaining workers.
* Firm Infrastructure: Organizational structure, control systems, company culture, etc.
* Example of Value Chain: The textbook provides an example of Walmart's value chain to illustrate how a company adds value at each step of the process, from procurement to delivery.
* Importance: Understanding and optimizing the value chain allows companies to identify where they can add value, reduce costs, and gain competitive advantage. Companies can use this analysis to find opportunities for improvement, innovation, and efficiency in their processes.


NEW QUESTION # 28
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